Frequently Asked Questions

Last updated: August 23, 2026

What does UIGOD Store sell?

UIGOD Store sells digital novels and digital novel collections. Product pages identify the applicable price and available digital format or download where configured.

Are physical books shipped?

No. The standard store is digital-only. There are no physical shipping charges for the normal catalog.

When will I receive my purchase?

After your payment provider confirms the transaction, eligible downloads normally become available through My Account and the order details. In most successful card-payment cases this happens within minutes. Some payment methods can remain pending while the provider verifies the transaction.

Where do I find my files?

Sign in with the email/account used for the order and open My Account → Downloads. Eligible downloads may also appear in the order details depending on WooCommerce and gateway settings.

What if I cannot download the file?

Contact support@uigod.store with your order number, purchase email and a description of the problem. We can investigate whether the order was paid, whether download permission was granted and whether the supplied file is accessible.

Can I cancel or refund a digital purchase?

Digital goods are generally final once access has been supplied, because the file can be retained or copied. We nevertheless review duplicate charges, incorrect delivery, materially defective or corrupt files, and other cases where a refund or remedy is required by applicable law. See the Refund & Cancellation Policy for details.

How long does an approved refund take?

When we approve a refund, we aim to submit it from our side within 5 working days. After we submit it, your bank, card issuer or payment provider controls the remaining posting time.

How do I make a complaint?

Email support@uigod.store, call +92 3027012760 or use the Contact page. Our target complaint-resolution period is 5 working days where reasonably possible.

Can I share or resell purchased files?

No, unless a product page expressly grants that right. Standard purchases are for the buyer’s personal use and do not permit resale, public re-uploading or redistribution.

Do I need an account?

An account is recommended because it keeps orders and eligible downloads organized. Account pages remain on the storefront; normal customers do not receive access to the WordPress administration dashboard.

How are payments handled?

Payments are handled by the payment method or processor displayed at checkout. UIGOD Store does not need to store your full card number in WordPress.