Complaints & Resolution Policy

Last updated: August 23, 2026

We want customers to have a clear way to raise concerns about payments, orders, downloads, product descriptions, account access or support.

How to make a complaint

Send an email to support@uigod.store, use the Contact page, or call +92 3027012760. If the complaint concerns a purchase, include your order number and the email used for checkout.

What happens next

1. We review the information and locate the relevant order or product.
2. We may ask for additional information if needed to investigate the issue.
3. Where the issue involves a gateway, bank or other third party, we may need to wait for that provider’s response.
4. We aim to provide a resolution, practical next step or substantive response within 5 working days where reasonably possible.

Possible outcomes

Depending on the issue, a resolution can include correcting account access, restoring an eligible download, replacing a defective file, clarifying a charge, cancelling an eligible pending order, issuing an approved refund, correcting store information, or explaining why a requested remedy is not available.

Approved refunds

When a refund is approved, we aim to submit it within 5 working days. Your bank, card issuer or payment provider may require additional time to post the credit after we have submitted it.