Digital Delivery Policy

Last updated: August 23, 2026

This policy explains delivery for digital products purchased from UIGOD Store. The standard catalog is delivered electronically and does not require physical shipping.

When delivery begins

Delivery begins after the payment provider reports a successful or otherwise eligible transaction to WooCommerce. Orders that remain pending, on hold, failed or under provider review may not receive download permission until payment is confirmed.

How files are delivered

Where a product is configured as downloadable, eligible files are normally made available through My Account → Downloads and the relevant order details. Transactional order emails may also link customers back to their account or order.

Delivery time

For successfully confirmed payments, access is normally created automatically and usually appears within a few minutes. Network delays, fraud checks, bank authorization or gateway status updates can delay availability.

Digital formats

The format offered with each novel is shown on or associated with the product configuration. Common digital formats can include PDF, EPUB or ZIP. Customers are responsible for using compatible software or devices for the purchased format.

No physical shipping

Unless a specific product page clearly states otherwise, UIGOD Store does not ship a physical book, disc, USB device or parcel. A shipping address is not used to send standard digital products.

Delivery problems

If payment is confirmed but an expected file is unavailable, contact support@uigod.store and include your order number and purchase email. We aim to investigate support complaints within 5 working days.