Refund & Cancellation Policy

Last updated: August 23, 2026

UIGOD Store sells downloadable digital goods. Because digital content can be retained or copied once access is supplied, completed digital purchases are generally final after delivery. This policy does not remove any mandatory consumer rights that apply under relevant law.

When we may provide a refund or remedy

We will review reasonable requests involving a duplicate charge, an incorrect product being delivered, a materially defective or corrupt file that we cannot replace, a payment error, or another circumstance where a refund or remedy is required by applicable law.

Before digital access is granted

If an order has not completed and no download access has been provided, contact us as soon as possible if you need assistance with cancellation. Whether a pending authorization can be stopped can depend on the payment provider or bank.

After digital access is granted

A change of mind alone will not normally qualify for a refund once digital access has been supplied. If the file is technically defective, please allow us a reasonable opportunity to replace or repair the file before a refund is considered.

How to request a refund

Email support@uigod.store or use the Contact page. Include the order number, purchase email, date of purchase and a clear explanation of the problem. Supporting screenshots can help us investigate technical or duplicate-charge issues.

Our refund processing time

If a refund is approved, we aim to submit the refund from our side within 5 working days. After we submit it, the card issuer, bank, wallet or payment provider determines when the credit appears on your statement or balance. That external posting period is outside our direct control.

Complaints

Our target is to provide a resolution or substantive response to a customer complaint within 5 working days where reasonably possible. Please contact us before starting a payment dispute when the issue can be resolved directly, but nothing in this policy prevents you from exercising rights available through your bank, card issuer or applicable law.